1. Acceptance of Terms

By using this website, submitting an enquiry, accepting a quote, paying a deposit, approving a project or using Vantex Digital services, you agree to these Terms & Conditions unless a separate written agreement applies.

2. Services

Vantex Digital provides website design and development, branding, logo design, social media content, ad creatives, reels, corporate documents, copywriting, website care, technical support, forms, CRM concepts and digital business support. Specific deliverables, timelines and pricing will be confirmed in a written quote, invoice, email, WhatsApp confirmation or project scope.

3. Quotes and pricing

• All prices are in South African Rand unless stated otherwise.
• Quotes are based on the information provided by the client at the time of quoting.
• Additional pages, revisions, integrations, urgency, copywriting, design changes, technical fixes, plugins, hosting, stock media, advertising spend and third-party costs may be quoted separately.
• A quote does not reserve production time until accepted and any required deposit has been paid.
• Unless stated otherwise, quotes are valid for 14 calendar days.

4. Deposits, payments and handover

• Projects may require a deposit before work begins.
• Final files, website launch, admin access, transfer or handover may be withheld until payment is received in full.
• Monthly services are payable monthly in advance unless otherwise agreed.
• Late payment may delay work, support, publishing, updates, handover or project continuation.

5. Client responsibilities

The client is responsible for supplying accurate business information, content, photos, logos, product details, legal details, approvals, platform access and instructions required to complete the project. The client warrants that supplied content, images, logos, claims and materials may lawfully be used and do not infringe third-party rights.

6. Revisions and scope changes

Reasonable revisions are included only where specifically agreed in the quote. Major changes, repeated changes, new design directions, extra pages, additional functionality or changes after approval may be charged separately.

7. Third-party platforms and costs

Unless included in a quote, domain registration, hosting, email hosting, premium plugins, themes, stock media, paid subscriptions, advertising spend, payment gateway costs and third-party platform fees are excluded and remain payable by the client. Vantex Digital may assist with third-party tools but does not control those platforms.

8. Advertising, social media and performance

Vantex Digital may create ad creatives, campaign copy, reels and social media content. We do not guarantee sales, leads, platform approval, reach, ranking, conversion, campaign performance or specific business results. Advertising spend is excluded unless expressly stated.

9. Compliance and regulated industries

Any legal, compliance, financial, insurance, tax, medical or regulated-industry wording supplied or drafted for a client must be reviewed and approved by the client and, where necessary, the client’s legal or compliance adviser. Vantex Digital does not provide legal, financial or regulatory advice.

10. Intellectual property and portfolio use

Unless otherwise agreed, ownership of final approved custom deliverables passes to the client after full payment. Vantex Digital retains ownership of working files, methods, templates, source concepts, design systems, code frameworks, reusable components, know-how and pre-existing materials unless specifically transferred in writing. Unless the client requests confidentiality in writing, Vantex Digital may display completed work, screenshots, logos, website links, case studies and project descriptions in its portfolio and marketing material.

11. Cancellation, refunds and liability

Deposits and payments for work already performed, booked, designed, written, configured or delivered are generally not refundable. To the fullest extent allowed by law, Vantex Digital will not be liable for indirect, special or consequential losses, loss of profits, loss of data, loss of business, platform downtime, third-party failures, hosting issues, cyber incidents, account restrictions, advertising disapprovals or client-supplied errors.

12. Governing law

These Terms & Conditions are governed by the laws of the Republic of South Africa.